Delivery

transport your package

products are delivered to the address specified by the customer on the order form.

The consumer has to check the status of the packaging of the goods upon delivery and report any damage to the carrier on the delivery order, and society, within a week .
The consumer may, upon request, obtain sending an invoice to the billing address and not the delivery address by validating the option provided for this purpose on the order form.
For shipment, we work primarily with Colissimo . When we do a shipment, you will immediately receive an e-mail information.

POST

To minimize transportation costs, all products of small and medium size are shipped by postal service Colissimo. In addition to being economical, this service delivers in 48 hours across France and offers the possibility of recovering the goods ordered at your local post office near the delivery address in the absence of the original place of delivery at the presentation of the factor. Specifically, if you are absent the day of delivery, your postman will leave a card in your mailbox, allowing you to collect your parcel at your post office during business hours, within 15 days. Colissimo is a very reliable service. However, it may be, as in any expedition, there may be a delay in delivery or the product gets lost. In case of late delivery from the date that we have indicated in the mail from, we ask you to report the delay in calling us by phone or by sending us an email. We then contacted the Post to start investigation. A Post investigation may take up to 21 days from the date of commencement of the investigation. If during this period, the product is found, it will immediately re-routed to your home (most cases). But if the product is not found after the 21 days of investigation, the Post considers the package as lost. It is only then that we can send you a replacement at our expense. If the product ordered were not available at this time, we will refund the amount of products affected by the loss of the carrier. If the product was still available, but had changed their prices on the site, we apply the new sales price, either by refunding you the difference by check or by requesting a check on the price difference. We are not responsible for the longer delivery times because of carrier, especially in case of loss of products or strike.

Article 13: Delivery problems due to carrier

Any anomaly concerning the delivery (damage, missing product compared to the delivery order, damaged package, broken product ...) must be indicated on the delivery form of "handwritten reserves", accompanied by the signature of the customer . The consumer must confirm this problem by sending the carrier within two (2) business days following the date of delivery by mail with return receipt stating such claims. The consumer must send a copy of this letter by fax or by mail to our customer service:

- 14-a: The consumer must make to society VERRES73 on the day of delivery or later than the first business day after delivery, any claim of error of delivery and / or non-conformity of goods in kind or in quality compared to the entries on the order form. Any claim made after this time will be rejected.

- 14-b: The formulation of this claim from the company VERRES73 can be made:
- primarily by phone at April +334 56 29 31 20 or +336 17 40 06 83 Monday through Saturday from 9am to 12pm,
- by logging on our website under the heading "My Account", then "Order History" where you can ask your question through the menu contact us specifying the reference of the order.

- 14-c: Any claim not made in the rules defined above and within the time limits could not be taken into account and release the company VERRES73 of any responsibility with respect to the consumer .

- 14-d: Upon receipt of the complaint, the company VERRES73 will award a number of exchange of the product (s) (s) concerned and communicate by e-mail, or by telephone to the consumer. The exchange of a product can take place only after the allocation to the consumer of a number of exchange according to the approach outlined above.

- 14-e: In case of error of delivery or exchange any product for exchange or refund will be returned to society VERRES73 as a whole and in its package of origin, Colissimo at the following address:

To be accepted, any return will be reported in advance to Customer Service company VERRES73 . Shipping costs are the responsibility of society VERRES73 , except it would prove that the product does not match the original declaration made by the consumer in the right back.